Help when you need it
Right on Time Support
Start with your participating organization for family records or an active pickup. Contact Nexus for technical problems with the app or service.
Urgent pickup or child-safety concerns
Contact the school or childcare organization directly. Do not rely on email or the app for an emergency, a custody change, or an immediate release decision. Call emergency services when appropriate.
Technical support
Email info@nexusitconsultants.com. Include the organization name, the app name, your phone model, and a plain-language description of what happened.
Never email a password, setup token, rotating QR code, government ID image, medical details, or unnecessary information about a child.
Useful first steps
- Confirm the phone has an internet connection and that the app came from the official Google Play test or store link.
- Make sure the correct Google account is selected when joining a private test.
- Reopen the original invitation link if setup was interrupted. Ask the organization to resend it if the app reports that it was replaced, expired, or already used.
- For a lost, replaced, or compromised phone, contact the organization so it can revoke or reissue access.
Account and privacy requests
Use the account and data deletion process for deletion requests. See the Privacy Policy for information-handling details.